Q1 Giving you the right help when you phone us. Q1 Importance – Giving you the right help when you phone us - selection required Importance 1 2 3 4 5 6 7 8 9 10 not applicable
Q1 Satisfaction – Giving you the right help when you phone us - selection required satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q2 Responding quickly to your queries. Q2 Importance – Responding quickly to your queries. - selection required Importance 1 2 3 4 5 6 7 8 9 10 not applicable
Q2 Satisfaction – Responding quickly to your queries. - selection required satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q3 Using e-mail to communicate with you. Q3 Importance – Using e-mail to communicate with you - selection required Importance 1 2 3 4 5 6 7 8 9 10 not applicable
Q3 Satisfaction – Using e-mail to communicate with you - selection required Satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q4 Having easy to use forms. Q4 Importance – Having easy to use forms - selection required Importance 1 2 3 4 5 6 7 8 9 10 not applicable
Q4 Satisfaction – Having easy to use forms - selection required Satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q5 Giving you information about your pension in plain English. Q5 Importance – Giving you information about your pension in plain English - selection required Importance 1 2 3 4 5 6 7 8 9 10 not applicable
Q5 Satisfaction – Giving you information about your pension in plain English - selection required Satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q6 Keeping you up to date on pension issues. Q6 Importance – Keeping you up to date on pension issues - selection required Satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q6 Satisfaction – Keeping you up to date on pension issues - selection required Satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q7 Having a useful website. Q7 Importance – Having a useful website - selection required Importance 1 2 3 4 5 6 7 8 9 10 not applicable
Q7 Satisfaction – Having a useful website - selection required Satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable
Q8 Being able to see your pension record online. Q8 Importance – Having a city centre office so you can call in and speak to us in person – selection required Importance 1 2 3 4 5 6 7 8 9 10 not applicable
Q8 Satisfaction – Being able to see your pension record online - selection required Satisfaction 1 2 3 4 5 6 7 8 9 10 not applicable

Please don’t put any personal information in the comment boxes below. If your question is about your pension please email us at pensions@wypf.org.uk

How would you sum-up WYPF's service in one sentence? Too many or invalid characters used ?Please keep your comments to below 300 characters and only use the following range of characters A - Z  0 - 9  +  =  -  £   ,   . &  

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