West Yorkshire Pension Fund logo
West Yorkshire Pension Fund logo
West Yorkshire Pension Fund logo
 

West Yorkshire Pension Fund member website

What do you think of our service?

Please help us by spending just a couple of minutes to answer these eight questions.

Your replies will be very useful to us and will help us make our services better.

Importance. Using the scale, please tell us how important (high numbers) or unimportant (low numbers) the following services are to you.

Satisfaction. Using the scale, please tell us how satisfied (high numbers) or dissatisfied (low numbers) you are with the services we provide.

Q1 Giving you the right help when you phone us.
 
Importance
 
satisfaction

 
Q2 Responding quickly to your queries.
 
Importance
 
satisfaction

 
Q3 Using e-mail to communicate with you.
 
Importance
 
Satisfaction

 
Q4 Having easy to use forms.
 
Importance
 
Satisfaction

 
Q5 Giving you information about your pension in plain English.
 
Importance
 
Satisfaction

 
Q6 Keeping you up to date on pension issues.
 
Satisfaction
 
Satisfaction

 
Q7 Having a useful website.
 
Importance
 
Satisfaction

 
Q8 Having a city centre office so you can call in and speak to us in person.
 
Importance
 
Satisfaction

 

Please don’t put any personal information in the comment boxes below. If your question is about your pension please email us at pensions@wypf.org.uk

How would you sum-up WYPF's service in one sentence? ?Please keep your comments to below 300 characters and only use the following range of characters A - Z  0 - 9  +  =  -  £   ,   . &  

Would you like to make any comments, good or bad, about the service you got from us? ?Please keep your comments to below 300 characters and only use the following range of characters A - Z  0 - 9  +  =  -  £   ,   . &  

If you would like a response from us about this survey then enter your pension member number below.
This can be found on any letter we have sent you.

After you press the button above, if the survey has been filled in correctly
you will see "That's it, done" and a "Thank You" message.

If you see a message that says "Sorry something's wrong!", you have either entered information that is incorrect
or you have missed out one or more required fields. Scroll up or down the page until you see red text.
Correct the problem by doing what the red text asks and then resend the form.